Notice: We are no longer supporting network issues

Due to the volume of emails we get regarding people with local network issues, we can no longer guarantee that we will respond to these support tickets. Please check the forums if you are experiencing network connection or port forwarding issues. 

Frequently Asked Questions

1. Getting Started Guide
2. List of Supported Routers
3. Does Here, File File! work with more than 1 Mac?
4. How to forward ports on an Airport Extreme
5. Does Here, File File! work with dynamic IPs or DSL internet?
6. Is Here, File File! secure?

Forums

Our support forums are a valuable resource for help and information about Here, File File!

• Announcements
• Mac Helper App Support
• iPhone App Support
• Network and Router Support
• Everything Else

Submit a Ticket

Before submitting a new ticket, make sure that the problem is not on our list of known issues. Also search the forum to see if the problem has already been reported and answered.

For the fastest support, we recommend adding a new topic to our support forums. This lets the rest of the HFF community help you as well as our staff. Response times are typically faster and the answer to your question is available for everyone else as well!

You can also submit a new ticket or email support@herefilefile.com. Unfortunately, we can't respond to every support request, but we do read them all and are actively working on improving the product.